Returns & Refunds Policy
We’re committed to providing a positive customer experience. This page explains our approach to returns, refunds, damaged items, cancellations and how to contact us if you require assistance with an order.
Making the Process Clear and Straightforward
If you experience an issue with your order, our customer support team is here to help. We aim to review all enquiries promptly and work towards a fair resolution based on the circumstances of your order.
Returns
Contact us before sending any item back so we can advise you on the appropriate process.
Refunds
Approved refunds will normally be processed using the original payment method wherever possible.
Damaged Orders
Please notify us promptly if your order arrives damaged or incomplete.
Customer Support
Our team is available to answer questions and guide you through the process.
How Return Requests Are Handled
Contact Our Team
Get in touch with us before returning an item so we can review your request and provide the appropriate instructions.
Request Review
We’ll assess your enquiry based on the information provided and advise you of the next steps.
Return (If Applicable)
Where a return is authorised, we’ll explain how the item should be returned.
Resolution
Once the matter has been reviewed, we’ll notify you of the outcome and any applicable next steps.
Before Requesting a Return
Keep Your Order Details
Please have your order number available when contacting us.
Inspect Your Delivery
Check your parcel as soon as it arrives and report any issues promptly.
Photographs May Help
If an item arrives damaged or incorrect, photographs can help us review your request more quickly.
Original Packaging
Where possible, retain the original packaging until your enquiry has been resolved.
Contact Us First
Please wait for guidance from our support team before returning any products.
We’re Here to Help
Every enquiry is reviewed individually to help us provide the most appropriate solution.
Frequently Asked Questions
Please contact our customer support team before returning any item so we can review your request and advise you accordingly.
Where a refund is approved, it will normally be processed using the original payment method.
Contact us as soon as possible with your order number and photographs of the issue so we can assist you.
We recommend contacting our team first so we can provide the appropriate return instructions.
Our Support Team Is Ready to Assist
If you have any questions about a return, refund or an existing order, please contact our team. We’ll be happy to help and guide you through the process.