Privacy Policy

Website: https://buyalluvipeptide.co.uk/
Data Controller: buyalluvipeptide.co.uk (“we”, “us”, “our”)

We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit buyalluvipeptide.co.uk, register an account, purchase research compounds, or interact with our customer support services.

Please read this policy carefully to understand our views and practices regarding your personal data and how we treat it under the UK General Data Protection Regulation (UK GDPR) and the UK Data Protection Act 2018.

1. Information We Collect

We may collect and process the following categories of personal information:

• Identity Data: Full name, business/institutional name, and title.
• Contact Data: Billing address, delivery address, email address, and telephone number.
• Transaction Data: Details of products ordered (including Alluvi research pens, lyophilised vials, and research compounds), payment confirmation status, and order history.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform used to access our website.
• Usage Data: Information about how you navigate and interact with our website, products, and research hub pages.
• Communication Data: Records of correspondence if you contact our support team regarding orders, batch verification, or general technical inquiries.

2. How We Collect Your Personal Data

We collect personal data through:

• Direct Interactions: Creating an account, placing an order for research products, signing up for updates, or submitting a contact form.
• Automated Technologies: As you interact with our website, technical and usage data is automatically collected via cookies and server logs.
• Third Parties: Delivery services and courier providers (e.g., Royal Mail, courier networks) to fulfill physical product deliveries within the UK.

3. How We Use Your Personal Data & Lawful Basis

Under the UK GDPR, we only process your personal data when we have a lawful basis to do so:

4. Cookies and Analytical Tracking

Our website uses cookies and similar tracking technologies to distinguish you from other users, provide smooth website navigation, analyze traffic, and ensure your shopping cart functions correctly.

• Essential Cookies: Necessary for basic website operations, shopping cart functionality, and checkout security.
• Performance/Analytics Cookies: Help us analyze visitor traffic and page performance across our site.

You can set your browser to refuse all or some browser cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or fail to function properly.

5. Data Disclosures & Third-Party Sharing

We do not sell, rent, or trade your personal information. We may share your data with trusted third parties strictly for operational purposes:

• Shipping & Logistics Providers: Royal Mail and UK courier services to fulfill product delivery.
• Payment Processing Partners: Secure payment gateways to process transactions.
• IT & Infrastructure Providers: Web hosting, database management, and technical security providers.
• Legal & Regulatory Authorities: If required by UK law, legal proceedings, or regulatory bodies.

6. International Data Transfers

Your personal data is primarily stored and processed within the UK or European Economic Area (EEA). If we transfer any personal data outside the UK/EEA, we ensure equivalent protection is maintained by using standard contractual clauses or approved UK International Data Transfer Agreements (IDTAs).

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, tax, or regulatory requirements. For transaction and billing records, UK tax law requires us to retain basic customer data for six (6) years following the transaction.

8. Data Security

We have implemented appropriate technical and organizational security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed:

• SSL/TLS Encryption: All traffic and data transfers across buyalluvipeptide.co.uk are encrypted via Secure Sockets Layer (SSL) protocols.
• Access Control: Access to personal data is restricted to employees, agents, contractors, and third parties who have a business need to know.

9. Your Legal Rights (UK GDPR)

As a UK resident, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data.
• Right to Restrict Processing: Request the suspension of processing your personal data.
• Right to Data Portability: Request the transfer of your personal data to you or a third party.
• Right to Object: Object to the processing of your data based on legitimate interests.
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

10. Research Use Compliance Disclaimer

11. Contact Details & Supervisory Authority

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

• Contact Page: https://buyalluvipeptide.co.uk/contact-us/
• Email: [email protected]

You also have the right to lodge a complaint at any time with the UK supervisory authority for data protection issues:

Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: https://ico.org.uk/